Q: When is your store open?

A: Store hours are: 8 a.m.-5 p.m. Monday through Friday 10 a.m.-2 p.m. Saturday

Q: What if I have an urgent respiratory equipment order or repair?

A: Call our emergency number: (541) 915-6255 24 hours a day/7 days a week/Every day of the year

Q: Will you bill my insurance company directly?

A: We bill virtually all insurance companies and all contracted insurance carriers.  Some contracted carriers are:
•  Medicare
•  Trilliam
•  LIPA
•  Regence - Blue Cross/Blue Shield
   (Preferred Provider on all Oregon plans and will bill any Regence Nationwide)
•  PacificSource Health Plan (Preferred Provider)
•  PacificCare and Secure Horizons Health Plans (Preferred Provider)
•  Medicaid (Oregon Health Plan) as a secondary insurance only
•  Tricare
•  SAIF
•  Washington State Labor and Industries
•  Alaska Medicaid

Because insurance contracts are added frequently, please inquire for additional contracted carriers. Upon request, we also will bill “non-assigned” to any insurance carrier.

Q: Do you buy used equipment?

A: We do buy used equipment occasionally depending upon our current stock of used equipment and the demand.
If you wish to inquire about this, contact Michael Boren or Mike Matthews at (541) 747-5430.

Q: Can I pay by credit card?

A: Yes! We take American Express, MasterCard, VISA, and Debit Card.

Q: Will you ship my order?

A: Yes. With Shipping and Handling Fees, we will ship anywhere in the country.

Q: What is the sales tax on my purchase?

A: Oregon has no sales tax.

Q: I have more questions. Who should I call?

A: Contact us at any of the numbers below during our regular business hours, and a member of our staff will be happy to help you.

It is the policy of Gateway Medical Equipment for staff to make every effort to meet customer needs to their satisfaction.  If a customer does experience a less than satisfactory experience, we want to know.  This allows us to correct problems and improve systems. 

You may file a Customer Complaint by notifying any company employee. You are always welcome to contact the General Manager to file a complaint or express a concern. Formal complaints are investigated and you will receive written notification within 14 working days of results of that investigation.

Complaints also may be filed with The Compliance Team at (888) 291-5353.

Accredited by The Compliance Team Exemplary Providers Program with 100% compliance

Gateway Medical Equipment & Supplies
302 Shelley Street, Suite 8   Springfield, OR 97477
Phone: (541) 747-5430 | Fax: (541) 744-7122
Toll Free: (866) 204-3176 | Toll Free Fax: (866) 204-3177.

All content ©2003, Gateway Medical Equipment